Last updated: June 2023
Travel Lanka Compass (Private) Limited (hereinafter referred to as “TLC”, “Us”, “We” or “Our”) is committed to respecting your privacy and complying with any applicable data protection and privacy laws. This Privacy Policy applies to all Travellers and Partners (collectively referred to as “Users”). In addition, this Privacy Policy applies to all services, including tailor-made tours, group tours, activity bookings, hotel booking, villa rentals, car & driver rentals, and transfers provided by our website address https://tlc.lk. You can be assured that we will be using your personal information only to support your continuing relationship with us. This privacy policy is intended to inform you about how we treat Personal Information that we process about you. It also tells you how you can contact us if you have questions about your personal information.
TLC does not disclose personally-identifying information other than as described below. And users can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
When you make a reservation, you’ll be asked for your name, address, telephone number, email address, payment details, the names of guest travelling with you and your preferences for your stay. To make it easier to manage your reservations, you can open a user account. This allows you to save your personal settings, review previous bookings and manage future reservations.
We use your personal data to complete and administer your holiday reservations – which are essential for us to provide our concierge service for you. This includes sending you communications that relate to your Holiday Reservation, such as confirmations (including, where applicable, providing you with proof of purchase and/or payment), modifications, and reminders. In some cases, this may also include processing your personal data to enable online check-in with our Partners or processing personal data in relation to possible damage deposits.
We offer a user account facility on our website. We use the information you give us to administer this, allowing you to manage your bookings, take advantage of special offers, make future reservations more easily and manage your personal settings. Managing personal settings allows you to keep and share lists, share photos, see properties that you’ve searched for before, and see other information you’ve provided about accommodations and destinations. It also allows you to see any reviews you submitted about places you stayed in. If you want, you can share certain information in your user account by creating a public profile that’s associated with either your own first name or a screen name of your choice. The type of information you can share on this platform includes your photo, the names of places you’ve stayed in, your lists, your plans for future trips, your reviews and other information about services and destinations.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
We use the registration form to collect your emails and preferences to receive information on travel ideas and offers.
If you leave a comment on our site you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
We also use your information for marketing activities, as permitted by law. For example:
There may be other times when we get in touch by email, by post, by phone, or by texting you, depending on the contact information you share with us. There could be a number of reasons for this:
We sometimes ask our customers to take part in market research. Any additional personal details that you give us as part of the market research will only be used with your consent.
We may use personal data for the detection and prevention of fraud and other illegal or unwanted activities.
We also use personal data for analytical purposes and product improvement. This is part of our commitment to making our services better and enhancing the user experience. In this case, we use data for testing and troubleshooting purposes, as well as to generate statistics about our business. The main goal here is to get insights into how our services perform, and how they are used, and ultimately to optimize and customize our website and processes, making them easier and more meaningful to use. As much as possible, we strive to use anonymized and de-identified personal data for this analytical work.
TLC discloses personally-identifying information only to those of its employees, service providers, and partners that;
By using the Website, you consent to the transfer of such information to them.
Other than to its employees and service providers, TLC may disclose personal information based on legal requests and official sanctions to prevent harm, and crime and as a part of an official investigation. Information shared will be your login details, type and nature of transactions, payment methods, and financing arrangements if any.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Visitor comments may be checked through an automated spam detection service.
We use a number of mechanisms (encryption, passwords, physical security) to protect the security and integrity of your personal information against unauthorized access and disclosure. Unfortunately, no data transmission over the internet can be guaranteed to be completely secure. So while we strive to protect such information, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorized access, modification or disclosure.
We use social media to promote our services and our service partners’ properties. For example, we have integrated social media plugins into the TLC website. So when you click on one of the buttons and register with your social media account, information is shared with your social media provider, and possibly presented on your social media profile to be shared with others in your network.
We may also enable you to sign in to TLC services with your social media accounts. Your social media provider will be able to tell you more about how they use and process your data in such cases.
Like most website operators, TLC collects non-personally identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. TLC’s purpose in collecting non-personally identifying information is to better understand how TLC’s visitors use its Website.
This Privacy Policy only applies to information collected by TLC. This Privacy Policy does not apply to the practices of companies that TLC does not own or control, or employees that TLC does not manage. The Website contains links to third-party websites maintained by other content providers. These links are provided solely as a convenience to you and not as an endorsement by TLC of the content on such third-party websites and TLC hereby expressly disclaims any representations regarding the content or accuracy of materials on such third-party websites. If the user decides to access linked third-party websites, the user does so at its own risk. Unless you have executed a written agreement with TLC expressly permitting you to do so, you may not provide a hyperlink to the Website from any other website. TLC reserves the right to revoke its consent to any link at any time in its sole discretion.
The services offered by TLC are not directed at children under 18 years old. The use of any of our services is only allowed with the valid consent of a parent or guardian. If we receive information from a child under 18 years old, we reserve the right to delete it.
If we ever send you information by e-mail concerning new products, services, or information that you did not expressly request, we will provide you with an e-mail address or a link to an unsubscription form by which you may request no further notices.
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. TLC uses cookies to help TLC identify and track visitors, their usage of the TLC Website, and their Website access preferences. TLC visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using the TLC Website, with the drawback that certain features of TLC’s Website may not function properly without the aid of cookies. You can erase all cookies from your browser any time you want. To remove TLC cookies from your browser, go to the following link (please note that when you click on this link, all TLC cookies will be removed immediately): Purge Cookies.
Although most changes are likely to be minor, TLC may change its Privacy Policy from time to time, and at TLC’s sole discretion. If we do then we’ll notify you by posting the amended policy on the Website or by emailing you of the nature of the modifications along with a link to the modified document so that you can review it. In all cases, the use of the information we collect now is subject to the Privacy Policy in effect at the time such information is collected.
User agrees to defend, indemnify and hold harmless TLC and their respective directors, officers, employees, and agents against all claims and expenses, including attorneys’ fees, arising out of the use of this Website by the user.
If the ownership of TLC changes, we may transfer your information to the new owner so they can continue to operate the service. But they will still have to honor the commitment we have made in this Data Use Policy.
Except as explicitly noted on this site, the services available through this site are offered by Travel Lanka Compass (Private) Limited, located at 10/10A, Lake Drive Enclave, Lake Drive, Colombo 8, Sri Lanka. For any clarifications or disputes regarding our data use and Privacy Policy please contact Leo Fernando, Founder of Travel Lanka Compass (leo@tlc.lk).
